We use to Slack to communicate real time with volunteers.

Using Slack consolidates our communications to a single workspace with various “channels” for different purposes :

  • #rescues – this is the primary channel for looking for volunteers and accepting cases. This channel is the primary channel for coordinating rescues. Rules apply for this channel – scroll down for usage guidelines and FAQ.
  • #carers – use this channel to look for or accept care cases.
  • #attending – this is a place where you can notify us if you’re attending to a case that hasn’t been put up in #rescue, such as a personal, direct call. Any case you put up in these channels indicates that you are representing Wildlife Rescuers for the case.
  • #general – this is a place for you to share your stories about rescues and ask questions of your colleagues. The content should be directly related to WLR
  • #resources – there are posts in this channel that link to our code of conduct, policies and other useful documents. It provides ready access to these documents – do not post anything here yourself.
  • #phoneteam – used by our phone operators only. You will only be in this channel if you are one of our phone operators.

You will be sent an invitation to join the WLR Slack Workspace by email. Accept the invitation to join, download the app on your mobile device and you’re in. Make sure you read below for key tips on using Slack, including getting your notifications set up so you don’t miss a case!

For the basics – check out Slack 101 and scroll down for some key rules and reminders for using Slack with WLR.

If you experience difficulties using Slack, please contact us.

What are the rules for #rescues and #carers?

To ensure a streamlined approach to coordinating volunteers to attend to a case and to ensure we all respect each other the following rules apply to #rescues :

  • All members may post requesting assistance with an animal.
  • Requests for assistance posted using the New Case workflow (see below) or in the following format: suburb, then species then situation. For example:
    • DOREEN Magpie broken wing, or
    • WATTLEGLEN Ringtail transport to Mt Evelyn.
  • Requests should be succinct and posted in one message – not over multiple messages.
  • If you CANNOT attend, do not reply.
  • If you CAN attend, reply with YES, and you will be contacted by private message with the case details. See below how to REPLY to a message.
  • You must NOT accept cases for which you are not trained (e.g. kangaroos, wombats) or which you are not adequately vaccinated (bats).
  • If you need more information on a case, or have additional information to share about a case (e.g. you are aware another group has received notification of the case, or you were directly contacted), send it via a private message to the concerned party.
  • We take privacy seriously: do not share rescue case information or case statuses with other rescue groups not affiliated with The Wildlife Rescuers. Do not accept cases from Wildlife Rescuers and pass details on to persons un-authorised to receive the information.
  • Requests for carers should be in #carers – include as much details about the animal as possible including sex, weight, age, injuries or reason for needing care.
  • Once you have finished with the case, go back to the original thread and add a new reply with the case outcome including: species, sex, age and a brief description of the outcome.

These rules are designed to avoid confusion, reduce “noise” from multiple notifications and ensure everyone has clear visibility of cases needing attention.

IMPORTANT: DO NOT reply to messages from the notification on your lock screen – this creates a new post. Instead open the post properly and then reply. See below. (We’ve asked Slack to change this behaviour)

How do I post a rescue case?

Post a new rescue case using the Rescue Request workflow. On the #rescues channel, press the blue lightning bolt next to new message. Select New Case and then complete the form.

Notifications: I’m getting too many, or not enough

Notifications can be set for the whole app as well as for each channel individually. You can also configure Do Not Disturb (Notification Schedule) times so you can silence notifications automatically between certain times every day.

App notifications

App notifications are found in the You tab. It’s recommended you set the following to ensure you are notified immediately for messages:

On Mobile, notify me about… All new messages

Notify me on mobile… Always, even when I’m active.

Notification Schedule

You can choose to pause notifications during specific times (e.g. at night). If you want to receive notifications all day every day, set Notification Schedule to ‘Every day’ with the start and end times being 12 AM

Channel Notifications

You can mute individual channels or reduce the notifications you receive. For example, you may want to turn off notifications for the #random or #general channels.

From the Home tab, select the channel you want to change. Press the i icon at the top, and set your notification preferences for that channel.

Other Troubleshooting

If you’re still having problems with receiving notifications, try the Notification Troubleshooting option on the You tab > Notifications.

Android Users – some devices put Slack to sleep from time to time. Refer to Slack support pages to see if you can whitelist or exempt Slack from Battery Optimisation.

Can I make calls through Slack?

Yes! You can call other volunteers through Slack. Start a Direct Message with the other volunteer, and press the Call button at the top right. Note: this uses your data for calling.

How do I change my display name and picture?

Slack has both a Display Name field and Full Name field. Edit your profile by selecting the You tab at the bottom of the screen, and then press on the display picture at the top.

Note: Admin will maintain the Full Name – please do not change this. We will use this to include volunteers’ rescue capabilities (e.g. Roo, Bat etc).

You can change the Display Name to anything you like (appropriately). While you’re there – add in a display picture! You can also add you phone number if you like. Don’t forget to hit Save at the top when you’re done!

Can I edit or delete a message?

You can edit your own message within 5 minutes of sending or delete the message at any time. To edit or delete your message, press and hold on the message and select ‘Edit message’ or ‘Delete message’.

How do I reply to a message?

Open the message within the app.

You can reply to a message by pressing on the message you want to reply to and press “Reply in thread”. If a reply already exists you can add to the thread.

Replying to a message in a thread means notifications are only sent to the original poster, and anyone else who has replied in the thread.

IMPORTANTDO NOT reply to messages from the notification on your lock screen – this creates a new post. Instead open the post properly and then reply. See below. (We’ve asked Slack to change this behaviour)

Can I use WLR Slack if I use Slack for work?

Yes! Slack makes it easy to switch between different workspaces. To switch between WLR and your work workspace, go to the Home tab and press the workspace logo at the top left on your mobile app. You will then be able to switch to the other workspace.

Can I change the order of channels?

The order of channels are fixed alphabetically. You can however ‘star’ a channel to bring it to the top (e.g. star #rescues so that it’s easily accessible).

Open the channel. Press the i info at the top right and then press the star at the top right.

What’s with all the abbreviations?

You might find there are a few abbreviations we use in messages that you’ve never seen before. Wildlife rescue has it’s own secret code. Here’s the key to unlocking the code:

  • BT = Brushtail Possum
  • EGK = Eastern Grey Kangaroo
  • EU = Euthanise
  • GHFF = Grey-Headed Flying Fox
  • HBV / HBC = Hit by Vehicle / Car
  • MIA = Missing in Action
  • MOP = Member of Public
  • PBFD = Psittacine (Parrot) beak and feather disease
  • PC = Pouch Check
  • PTS = Put to sleep
  • RT = Ringtail Possum

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