While Facebook Messenger has been easy to use over the years, we’ve found it increasingly difficult to administer.

Facebook Messenger changed the way we add new volunteers to our Rapid chat, meaning we can no longer use a direct link for users to join. We have to manually search each person on Facebook, hope we find the right profile and add them in.

Over the years we’ve had feedback from prospective volunteers that they do not use Facebook or Messenger, and don’t want to. Therefore we are limiting potential volunteers from assisting with rescues.

Using Slack also means volunteers can separate their personal lives – with separate profiles that are not linked to their personal Facebook profiles – maintaining their privacy and separation.

Yes! You can call other volunteers through Slack. Start a Direct Message with the other volunteer, and press the Call button at the top right. Note: this uses your data for calling.

Notifications can be set for the whole app as well as for each channel individually. You can also configure Do Not Disturb (Notification Schedule) times so you can silence notifications automatically between certain times every day.

App notifications

App notifications are found in the You tab. It’s recommended you set the following to ensure you are notified immediately for messages:

On Mobile, notify me about… All new messages

Notify me on mobile… Always, even when I’m active.

Notification Schedule

You can choose to pause notifications during specific times (e.g. at night). If you want to receive notifications all day every day, set Notification Schedule to ‘Every day’ with the start and end times being 12 AM

Channel Notifications

You can mute individual channels or reduce the notifications you receive. For example, you may want to turn off notifications for the #random or #general channels.

From the Home tab, select the channel you want to change. Press the i icon at the top, and set your notification preferences for that channel.

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Other Troubleshooting

If you’re still having problems with receiving notifications, try the Notification Troubleshooting option on the You tab > Notifications.

Android Users – some devices put Slack to sleep from time to time. Refer to Slack support pages to see if you can whitelist or exempt Slack from Battery Optimisation.

Slack has both a Display Name field and Full Name field. Edit your profile by selecting the You tab at the bottom of the screen, and then press on the display picture at the top.

Note: Admin will maintain the Full Name – please do not change this. We will use this to include volunteers’ rescue capabilities (e.g. Roo, Bat etc).

You can change the Display Name to anything you like (appropriately). While you’re there – add in a display picture! You can also add you phone number if you like. Don’t forget to hit Save at the top when you’re done!

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You can edit your own message within 5 minutes of sending or delete the message at any time. To edit or delete your message, press and hold on the message and select ‘Edit message’ or ‘Delete message’.

You can reply to a message by pressing on the message you want to reply to and press “Reply in thread”. If a reply already exists you can add to the thread.

Replying to a message in a thread means notifications are only sent to the original poster, and anyone else who has replied in the thread.

Yes! Slack makes it easy to switch between different workspaces. To switch between WLR and your work workspace, go to the Home tab and press the workspace logo at the top left on your mobile app. You will then be able to switch to the other workspace.