While Facebook Messenger has been easy to use over the years, we’ve found it increasingly difficult to administer.
Facebook Messenger changed the way we add new volunteers to our Rapid chat, meaning we can no longer use a direct link for users to join. We have to manually search each person on Facebook, hope we find the right profile and add them in.
Over the years we’ve had feedback from prospective volunteers that they do not use Facebook or Messenger, and don’t want to. Therefore we are limiting potential volunteers from assisting with rescues.
Using Slack also means volunteers can separate their personal lives – with separate profiles that are not linked to their personal Facebook profiles – maintaining their privacy and separation.